1. Acceptance of Terms

By accessing and using the Urban Glam website (urbancosmetics.in) and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Products and Services

Urban Glam offers beauty and cosmetic products through our physical store and online platform. All products are sourced from authorized distributors and are 100% authentic.

• Product images are for illustration purposes and may vary slightly from actual products
• Prices are subject to change without prior notice
• Product availability is subject to stock levels

3. Orders and Payments

When you place an order with Urban Glam:

• You agree to provide accurate and complete information
• Payment must be completed before order processing
• Order confirmation will be sent to your registered email
• We reserve the right to cancel orders in case of pricing errors or stock unavailability

4. Shipping and Delivery

• Delivery times are estimates and may vary based on location
• Shipping charges apply based on order value and delivery location
• Risk of loss passes to you upon delivery

5. Returns and Refunds

• Returns are accepted within 7 days of delivery for unopened products
• Products must be in original packaging and unused condition
• Refunds will be processed within 7-10 business days after receiving the returned item
• Certain products like opened cosmetics cannot be returned for hygiene reasons

6. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

7. Intellectual Property

All content on this website including logos, images, and text are the property of Urban Glam and protected by copyright laws.

8. Limitation of Liability

Urban Glam shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or products.

9. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Thane, Maharashtra.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

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